CSC Digital Seva Portal: Services, How to Register, Contact

Last Updated on Dec 1, 2022 by Aradhana Gotur

The CSC Digital Seva Portal (Kendra) helps people residing in rural areas with limited to zero internet access to avail Government to Citizen (G2C) services. Citizens can also apply for various certificates online.

Overview of CSC Digital Seva Kendra

Scheme	Common Service Centre
Launched by	Government of India
Official website	https://register.csc.gov.in/
Objective	Delivery of CSC services online
Beneficiaries	Indian citizens

What is CSC Digital Seva Portal?

The government launched the Common Service Centre (CSC) under the Digital India Programme to smoothly deliver essential public utility services to Indian citizens. CSCs are also known as Digital Seva Kendra. These are developed by the Ministry of Electronics and Information Technology.

Through the CSC Digital Seva Portal,

• Citizens can avail various G2C, Business to Business (B2B), and Business to Consumer (B2C) services
• Citizens can apply for various certificates and access government services
• Individuals, and students can apply for different schemes and exams

Objectives of the CSC Scheme

Following are the objectives of CSC Digital Seva:

1. Establish a self-sustaining network of CSC centres in 2.5 lakh Gram Panchayats of India.
2. Deliver a large bouquet of G2C e-services through a single platform.
3. Promote the government’s social and welfare programs.
4. Offer services to private sectors as well.
5. Increase the sustainability of Village Level Entrepreneur (VLE) by sharing the maximum commission with them.
6. Create new rural employment and encourage rural entrepreneurship and women’s participation as VLE. 

Registering for CSC

The CSC Digital Seva scheme is implemented in the Public Private Partnership (PPP) framework. This means that you can register yourself under CSC and open a portal in your region if there isn’t one. You need to meet certain criteria to register for the portal.

Structure of the CSC Scheme

The Public Private Partnership (PPP) model is based on a 3-tier structure:

1. The State Designed Authority (SDA) is responsible for managing and implementing CSC services across the state.
2. The Service Center Agency (SCA) is responsible for setting up the CSC and deciding their locations. They have an important role in promoting CSCs in rural areas. They can carry out various promotion campaigns at the state or local level. 
3. The Village Level Entrepreneur (VLE) is the CSC portal operator.

The VLE operates the CSC portal. The aim is to have at least one CSC portal in each gram panchayat. At the state level, the responsibility of hiring and managing the VLE is with private companies called SCA. The qualifications to become a VLE are kept minimal to encourage participation. The higher the participation, the greater will be the success of the scheme.

Types of Digital Seva Kendra registrations

1. Common Service Centre (CSC) – Village Level Entrepreneur (VLE)
2. Self-Help Group (SHG)
3. Rural Development Department (RDD)

Eligibility criteria for CSC Digital Seva registration

Though the process to register for a Digital Service Centre is entirely free, you must fulfil the following eligibility criteria:

1. You must be a local in the region where you wish to open a CSC, i.e. a resident of the region.
2. You must be at least 18 yrs old.
3. You should have completed a Telecentre Entrepreneur Course (TEC) in order to register as a VLE.
4. You must have completed at least class 10.
5. You should have an email ID and a valid mobile number.

Documents required for registration

• Residence proof
• Bank account details
• A valid mobile number
• Picture of the CSC centre
• Passport-sized photographs
• Document proofs such as Aadhar card and PAN card copy
• Certificate and class 10 mark sheet from a recognised board

If you wish to register under a Self-Help Group (SHG), you must have a registration code stating your selection as an SHG.

Prerequisites to open a CSC Digital Seva Portal

Individuals are allowed to open a CSC portal if they tick off the following conditions along with the eligibility criteria mentioned above:

1. You must own a space that is easily accessible to the public.
2. KIOSK services must be available to the public from 8 AM to 8 PM.
3. End-user services for all individuals must be delivered by the centre.

The person in charge of the centre must ensure that services are delivered effectively. In order to do so, the following is required:

1. Two or more computers – Licensed Operating System, 1 GB RAM, 500 GB Hard Disc, and other specifications 
2. Printer
3. Digital camera
4. Webcam
5. Scanner
6. Registration for CSC Seva Portal          

To register on CSC Digital Seva Portal, you must fulfil the eligibility criteria, document list, and basic requirements, such as a computer system with proper internet connectivity.

How to register for CSC?

Step 1: Visit the CSC’s official website.

Step 2: Click on CSC registration. You will be redirected to https://www.register.csc.gov.in.

Step 3: Click on ‘Click here to Register’ under the ‘VLE registration’.

Step 4: Select your application type. If you are an individual, select ‘CSC VLE’. Otherwise, choose one of the other options that apply. Enter your TEC Certificate Number. You can apply for the certificate from the same portal. Enter your mobile number, email, and captcha code. Then, select ‘Submit’. Complete the OTP verification.

Step 5: On this page, fill in your name, date of birth, gender, location type (rural or urban), authentication type (OTP, fingerprint, etc.), and captcha. Then, click on ‘Submit’.

Step 6: In the thorough application form, enter your personal details, location details (longitude and latitude using a map), banking details, your address, submit your photo, etc., carefully. Make sure to read the terms and conditions and re-check all the information you have filled in before you click on ‘Submit’.

Step 7: After submitting, you will be given an ‘Application form reference ID’. Write it down or save it in your system for later reference in the application process.

After completing the above steps, you will receive an acknowledgement mail on your registered email address. The application is forwarded to the nearest District Manager of CSC for online verification. However, in some cases, they may visit your centre’s location and then approve it.

Adding an operator to CSC registration

You can also register yourself for CSC by adding yourself as an operator. This is a shorter way. To do this, you will have to register as an operator with an individual who already has an ID and password for CSC. After that, you will get your login credentials and start operating a CSC in a few minutes.

How to check your CSC registration status?

You can monitor your application progress from the portal. With the below-mentioned simple steps, you can check the status of your CSC Digital Seva Portal application:

Step 1: Go to https://register.csc.gov.in/register/status

Step 2: Enter the Application Reference ID that you received in your email after completing the registration process. Fill out the captcha details and click on ‘Submit’.

You can now view the status of your application. In case your application is approved, you will receive your Digital Seva login details on your registered email ID and mobile number. You can reset your password on the portal and start availing and providing the services.

Digital Seva Portal login

After receiving your CSC Digital Seva login ID and password via your registered mobile number and email, follow the below steps to access your account on Digital Seva Portal:

Step 1: Go to the Digital Seva Portal.

Step 2: Click the ‘Login’ button.

Step 3: Enter your username, email address, and password. Click on ‘Sign In’.

You can now access the CSC Digital Seva Portal’s Dashboard and provide various services to citizens.

How to apply for a CSC TEC Certificate?

1. Visit the official CSC Digital Seva Kendra portal
2. Under ‘Apply’, click on ‘TEC Certificate’
3. Wait to be directed to a new website. Then click on ‘Login with us’
4. Under ‘Public Users’, click on ‘Register’
5. Fill up the registration form by giving all the details
6. Upload photo
7. Enter the captcha code
8. Click on ‘Submit’
9. Pay Rs. 1,479 through your debit card, credit card, net banking, or UPI.
10.  You will receive CSC login ID and password
11. Log in using your credentials to access the learning page and syllabus
12. Appear for an examination and get a TEC certificate upon successfully clearing the exam

Services of Digital Seva Portal

Following are a few services that you can avail from the CSC Digital Seva Portal:

1. Government’s citizen services

• Online FIR
• Forest services
• Ration card services
• Birth and death certificate
• Caste certificate and resident certificate

2. Documents such as passport and PAN card

• Base print
• Email update
• Mobile number print
• CSC UIDAI services
• CSC PM Kisan correction
• Residence address change
• Aadhaar update and correction

3. CSC customer services

• D2H recharge
• Mobile Recharge
• Mobile bill payment
• Bihar toilet offline form
• CSC registration status
• CSC service, state-wise
• Lohia Clean Bohar Campaign
• All-state SHG List with SHG ID
• Mahatma Gandhi Service Centre Project
• Bihar Public Grievances Redressal Officer Act

4. Electricity related

• Paying bills

5. Health services

• Thyrocare
• 3 Nethra Kits
• Health homeo
• CSC registration status
• CSC Diagnostic Centre
• Jeeva Ayurvedic scheme
• Tele-medicine remote diagnostic kit
• Telemedicine – telehealth consultations
• Pradhan Mantri Jan Aushadhi Store scheme

6. Agricultural services for farmers

• Pradhan Mantri Kisan list
• CSC PM Kisan correction
• Apply to CSC Centre online
• Beneficiary PM Kisan status
• PM Kisan new farmer registration
• CSC PM Kisan bank account update form download

7. Agricultural services for farmers

• Pradhan Mantri Kisan list
• CSC PM Kisan correction
• Apply to CSC Centre online
• Beneficiary PM Kisan status
• PM Kisan new farmer registration
• CSC PM Kisan bank account update form download

8. Travel services

• Railway ticket booking

9. Banking services

• NPS
• Car loan
• Credit card
• CSC locator
• SBI bank BC
• Axis Bank BC
• ICICI Bank BC
• HDFC loan BC
• Lone service CSC
• New account opening
• CSC insurance service
• VLE CSC profile update
• CSC certificate download
• Digital services portal CSC
• CSC digital services service
• Aadhaar UCL registration 2020
• CSC economic census services
• District manager mobile number
• CSC Bank BC registration process
• CSC benefit account plan NPS service
• CSC Digipay Aadhaar ATM latest version
• Common service centre banking portal/bank BC

10. Financial services

• Pension services
• Skill development
• CSC rural e-store
• CSC as a GST facility provider
• Banking – RD, FD, Money Transfer, eKYC
• Pradhan Mantri Fasal Bima Yojana (PMFBY)
• CSC VLE Market – rural e-commerce venture
• Digital finance inclusion, awareness and access

11. Insurance

• Life insurance
• Personal accidental
• Farmer package policy
• Pradhan Mantri Fasal Bima Yojana

12. Education

• NDLM
• Skill centre
• Learn English
• CSC Academy
• CSC Olympiad
• CSC BCC course
• CSC topper service
• Cybergram scheme
• Introduction to GST
• Tally skills certificate
• Tally certified program
• Legal literacy program
• Nielit facilitation centre
• NABARD Financial Literacy Program

13. Other online services available on the CSC Digital Seva Portal are:

• Loan service CSC
• CSE insurance service
• VLE CSC profile upload
• CSC certificate download
• CSC economic census services

How to reprint CSC Digital Seva Portal application?

• Visit the CSC Digital Seva Kendra website
• Go to the ‘Apply tab’
• Click on ‘Reprint Application’
• You will be redirected to a new page. Here, enter your application reference number and captcha code
• Click on ‘Submit’

How to update CSC Digital Seva Update UID Token?

• Visit the CSC Digital Seva Kendra website
• Go to the ‘Apply’ tab
• Click on ‘Update UID Token’
• You will be redirected to a new page. Here enter your VID number, CSC ID, and captcha code
• Click on ‘Submit’

How to view your CSC Digital Seva credentials?

• Visit the CSC Digital Seva Kendra website
• Click on ‘Click here to view your credentials’
• Enter your CSC ID and captcha code
• Select the modality
• Give the declaration
• Click on ‘Submit’

How to do CSC Re-registration?

Once you are registered for CSC, you are required to renew it every year. You can do it by visiting the official website.

CSC Digital Village Scheme

Also called CSC Digi Gaon Yojana, the CSC Digital Village Scheme aims to digitise every village and connect them while helping rural citizens become digitally literate. You can view the list of CSC digital village VLE on the official website of Digital Village. Nearly 2.5 lakh gram panchayats fall under the ambit of this scheme, and they have easy access to services like healthcare, financial, telemedicine, education and skill development.

How to get the CSC Digital Village VLE list online?

• Visit the Digital Village website
• Click on ‘Digital Village List’
• Select your state, district, and block from the drop-down

CSC Digital Seva portal contact

For any help, you can call on the tollfree number 18001213468 or write to helpdesk@csc.gov.in.

How to file a grievance in CSC Digital Seva?

• Visit the official website
• Click on ‘Contact Us’ on the home page
• Select ‘Grievance’
• On the next page, enter details like your name, mobile number, email, etc.
• Click on ‘Submit’

Conclusion

CSC Digital Seva Portal is a helpful step by the government toward digitisation. Currently, there are over 4 lakh CSC centres in India. The government’s mission to reach every citizen and make all the services available to them seems like a possibility with the help of the CSC Digital Seva Portal. It is also a great employment opportunity.

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