Firstsource Solutions has been recognized as a 'Leader' in Avasant's Mortgage Business Process Transformation 2024 RadarView'. Companies classified as 'Leaders' demonstrate consistent excellence across all key dimensions of the RadarView assessment'practice maturity, domain ecosystem, and investments in innovation'while driving superior marketplace impact, setting industry standards through creativity, thought leadership, and best practices, and showcasing exceptional execution with depth and breadth across verticals. Firstsource, through its US-based entity Sourcepoint, Inc., brings over 25 years of expertise in end-to-end mortgage process transformation. It manages over 250 processes for 500+ clients across onshore, nearshore, and offshore locations, leveraging AI, analytics, and tailored platforms like its ILM OCR solution for document processing and the Loan Evaluation System (LES) for quality control. Strategic partnerships with Krista and PAL enable automated quality checks and personalized employee training, while collaborations with Base64.ai and Verint enhance document processing and analytics capabilities. Supported by an innovative gamified training ecosystem, Firstsource continues to drive operational efficiency, customer insights, and industry innovation.Powered by Capital Market - Live

Firstsource Solutions announced its partnership with WebID Group, a leading digital identification provider. This collaboration further strengthens their Trust & Safety offering, by enhancing their platform security, optimizing the online identity process and reducing potential fraudulent or malicious actors.   Firstsource'fs experts, armed with local linguistic and cultural knowledge, work alongside cutting']edge technology to ensure accuracy, eliminate bias, and enforce robust safety protocols. While deepening Firstsource's expertise in the critical areas of Know Your Customer (KYC), Anti']Money Laundering (AML), and Identity (ID) Verification, this partnership will also enhance its capabilities in Platform Penetration Testing and Red Teaming. The integration of WebID Group'fs cutting']edge digital identification technology with Firstsource'fs global delivery excellence, the partnership aims to elevate platform safety, foster end']user trust, and protect businesses from sophisticated security threats.  Powered by Capital Market - Live

Firstsource Solutions has allotted 11,625 equity shares under ESOS on 11 December 2024. Powered by Capital Market - Live

Firstsource Solutions has approved the grant of 118,000 stock options (each option exercisable into one equity share) to the eligible employees of the Company and its subsidiaries under Firstsource Solutions Limited Employee Stock Option Plan 2019.Powered by Capital Market - Live

Net profit of Firstsource Solutions rose 9.26% to Rs 138.22 crore in the quarter ended September 2024 as against Rs 126.51 crore during the previous quarter ended September 2023. Sales rose 25.35% to Rs 1932.61 crore in the quarter ended September 2024 as against Rs 1541.71 crore during the previous quarter ended September 2023. ParticularsQuarter EndedSep. 2024Sep. 2023% Var. Sales1932.611541.71 25 OPM %14.8614.84 - PBDT250.22219.68 14 PBT171.03154.30 11 NP138.22126.51 9 Powered by Capital Market - Live

Firstsource Solutions today announced that it has been positioned as a 'Leader' in Everest Group's inaugural Healthcare Payer Business Process as a Service (BPaaS) - Solutions PEAK Matrix' Assessment 2024. This recognition highlights Firstsource's commitment to delivering tech-enabled solutions that help healthcare payers drive efficiency, reduce costs, and enhance member experiences. This report shares insights into key industry shifts driving demand for pay-as-you-go, integrated platform and operations commonly known as BPaaS, Everest Group evaluated Payer BPaaS service providers to measure their market impact, vision, and capabilities. Among the 14 organizations assessed, Firstsource was highlighted as one of only three other companies in the top category of 'Leader.' Everest Group noted Firstsource's robust partnership ecosystem of integrators, analytics, cloud and automation providers, as well as the company's modular go-to-market strategy that offers both one-off and specific solutions alongside more holistic support. The company also received recognition for its strong client relations and support, and investment in digital tools, accelerators, AI, and process mining solutions aimed at streamlining operations and improve decision-making. Powered by Capital Market - Live

Firstsource Solutions will hold a meeting of the Board of Directors of the Company on 28 October 2024.Powered by Capital Market - Live

In a regulatory filing made after trading hours on Monday (September 23), the RP-Sanjiv Goenka Group company said that its wholly owned subsidiary Firstsource Solutions UK (FSL UK) has executed a share purchase agreement (SPA) with the shareholders of Ascensos, UK, for acquisition of 100% ownership in Ascensos. Ascensos is a provider of BPM services for the retail, consumer, and e-commerce verticals. It has presence in UK, South Africa, Romania and Trinidad. For 2023, the company had recorded a consolidated turnover of GBP 64.1 million. FSL UK has acquired 100% stake in Ascensos for a cash consideration of GBP 42 million, including upfront payment and earnouts. Offering details about the objects and effects of acquisition, Firstsource stated that this acquisition would add strategically important vertical of retail to our existing domain strengths in BFS, CMT, healthcare, and energy and utilities. It would expand our nearshore delivery presence with addition of Ascensos' scaled presence in South Africa, Romania and Trinidad & Tobago and strengthen the company's multi-lingual capabilities for CX services. It would provide the company with the potential to provide services to Ascensos' existing customer base from our existing offshore locations in India and Philippines. Firstsource further informed that Ascensos will operate as a separate business unit within Firstsource, keeping its existing brand and maintaining its Scottish HQ while using the combined company's technological capabilities and expert employees to serve the retail industry better. John Devlin will remain as CEO, guaranteeing continuity for Ascensos clients. Dr. Sanjiv Goenka, chairman - RPSG Group and Firstsource, commented: 'This acquisition is aligned with the strategic capabilities Firstsource has been pursuing toward growth and expansion. We're thrilled about the potential that Ascensos's extensive retail knowledge, Firstsource's advanced technology, and the RPSG Group's deep expertise bring together. Retail and CPG BPO Market is a $28 billion market globally. Ascensos opens a host of new growth opportunities for us that are underpinned by our strategy of delivering differentiated services built on deep industry knowledge and tailored technology. This collaboration will benefit our current clients and enable us to pursue new opportunities in the thriving retail sector.' Firstsource Solutions is a global provider of business process management (BPM) services and an RP-Sanjiv Goenka Group company. The company's consolidated net profit increased 7.3% to Rs 135.25 crore on 16.8% rise in net sales to Rs 1,783.87 crore in Q1 FY25 over Q1 FY24. Powered by Capital Market - Live

Firstsource Solutions has acquired Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses. Dr. Sanjiv Goenka, Chairman - RPSG Group and Firstsource, commented, 'This acquisition is aligned with the strategic capabilities Firstsource has been pursuing toward growth and expansion. We're thrilled about the potential that Ascensos's extensive retail knowledge, Firstsource's advanced technology, and the RPSG Group's deep expertise bring together. Retail and CPG BPO Market is a $28 billion market globally. Ascensos opens a host of new growth opportunities for us that are underpinned by our strategy of delivering differentiated services built on deep industry knowledge and tailored technology. This collaboration will benefit our current clients and enable us to pursue new opportunities in the thriving retail sector.' Ascensos will operate as a separate business unit within Firstsource, keeping its existing brand and maintaining its Scottish HQ while using the combined company's technological capabilities and expert employees to serve the retail industry better. John Devlin will remain as CEO, guaranteeing continuity for Ascensos clients. Retail and eCommerce brands have led the way in CX innovation. With this acquisition, Firstsource capitalizes on its CX leadership, making inroads into the retail sector and helping brands embrace the next wave of digital innovation by simplifying complex customer journeys and seamlessly connecting front, middle, and back-office operations across digital, analog, and physical experiences.Powered by Capital Market - Live

The company will be headquartered in Victoria, Melbourne, creating over 400 new local jobs over the next five years. The said operations will help to grow the state's digital capabilities, bringing new proprietary technology and driving more research, innovation, and growth in the state's digital ecosystem. The company plans to partner with Victorian education institutions to set up an innovation lab focused on AI, engineering, robotics, and digital experimentation. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, said, 'Expanding our operations into Australia marks a significant milestone in Firstsource's global growth strategy. We see this as an important opportunity to leverage not just the immense opportunities the country presents, but also the outstanding support provided by the government in ease of doing business and building a stronger local economy. We are delighted by the support and partnership provided by the Victorian Government toward setting up our operations and look forward to contributing meaningfully to the growth and success of both our business and the local economy.' Jacinta Allan, Premier of Victoria, commented, 'Securing Firstsource's Australia and New Zealand headquarters will create hundreds of jobs and boost our thriving digital innovation ecosystem. Melbourne is Australia's leading tech city ' it's no surprise that global leaders are continuing to invest in Victoria.' Firstsource Solutions is a global provider of business process management (BPM) services and an RP-Sanjiv Goenka Group company. The company's consolidated net profit increased 7.3% to Rs 135.25 crore on 16.8% rise in net sales to Rs 1,783.87 crore in Q1 FY25 over Q1 FY24.Powered by Capital Market - Live